'we feel cheated': funeral home charged $1k for burial vault that was never used, family says - name plate holder

Death in the province
The health authorities are investigating a Toronto woman who claims there is no protective vault in her father's coffin at the funeral home, but it's OK for her to pay more than $1,000 ~
The funeral home denied the charge on Monday, saying the site had been tested and the vault had been found. . Divine-
Sophia Yude I said she didn't even want a cemetery, a coffin container that helps keep the grave from sinking.
In fact, before she tried to solve another problem with the company, she did not know that she had paid for it.
"Now it's a big play and there's some trauma, and I'm very disappointed," said Yud I, 60 . ".
When she went to find a nameplate that had marked his grave since her father's death in 2002, trouble began.
After her mother died, she was buried in the same place.
In the depth map of 2016, the family noticed that the mark was removed.
The market undercover survey found that there are big marks, confusing allegations and aggressive strategies at the main funeral home chain consumer observation station considering cremation?
What you need to know is
The depth map was arranged so that the two coffins were buried at the top of the other.
In general, the coffin at the bottom is buried in the concrete grave.
I said she thought the funeral company, the Glendal funeral home-
Owned by Arbor Memorial Park
When they buried her mother, the nameplate was removed to avoid damaging it.
"If they take it, they should put it back," she said . ".
Funeral sin, the Abber Memorial Hospital, said in an interview with The Toronto CBC that they conducted a series of tests on Monday to confirm the existence of the vault.
Tests include mechanical devices used to detect the Earth around the site.
The Abber Memorial said it confirmed that the unit had a vault on three sides.
"I can say and confirm with confidence that we have achieved in all support, products and services [the family,]
Dustin Wright, director of marketing communications at the Abber Memorial Museum, said.
"We are also very confident that the bereavement authorities in Ontario, the regulators in our industry, are reviewing complaints from families and will come to the same conclusion," he added . ".
When told about the test at the funeral home, Yoda objected to the finding, saying she was still convinced that the vault had never been installed.
"It's a lie," she said . "
"There is absolutely no vault here.
"I was sad at the time. I just wanted him to give money. I admit she paid $1,043 in error.
25 for the vault, consider this to be the cost of some kind of nameplate.
The cost accounted for about a quarter of the total cost of the funeral.
"I didn't even notice that at the time," she said . ".
"I was sad. I just wanted to bury him.
Her son Kwame Smith said the family just wanted to have a "regular funeral" without knowing the nuances of the funeral.
When they went online to study what the vault was, Yud I thought she had never seen it before.
Not at her mother's funeral, especially at her father's.
"There is money in the contract.
But in fact, it does not exist . " She said.
The family did not have any photos of her father's funeral to confirm that her father's coffin had no basement.
But Yud I insisted that she remembered that her father's coffin had been put down and looked the same as her mother's.
"The Coffin must be placed in the grave and covered.
"It's not something that's easy to hide," she said . ".
A representative of Aberg said the coffin would be placed at the top of the vault --
A big concrete box.
During the funeral.
Once the service is over, it will be put into the vault, cover it and put it underground together, and the process is easy to see.
I said she had contacted the company many times to find a solution and even went to their office in person.
She thought maybe they would keep her money but would give a new name to the grave.
Now she just wants a refund.
I said, "This is the money to work hard . "
Her father was a carpenter and her mother was a nanny, so while it seemed like a modest sum of money to some, it was a big deal for her family.
The provincial funeral industry regulator, the Ontario Funeral Services Authority, is investigating Yud I's allegations of Abber Memorial.
The mechanism has a rod.
Like a tool that can be used to determine if her father is actually buried in a grave.
However, an agency executive said that such cases were usually resolved through mediation procedures based on the conclusions of investigators.
Its goal is usually to resolve the case within 30 to 60 days.
However, it now appears that a positive mediation process is questionable.
Only if the coffin is not buried will she believe in the existence of the vault, said Yudi.